At Jackpot Guru Casino, our goal is to make your gaming experience fun and exciting, but we support the principle of responsible gambling and believe this form of entertainment should be enjoyed with moderation and awareness.
We recognise the existence of gambling addiction, a disorder involving a strong dependence on gambling, difficulty limiting the money or time spent on play, and which can have harmful consequences not only for the player but also for their loved ones.
That is why we provide tools that limit, reduce or stop our members' gambling activities at their request. Indeed, every player has the option to:
- Choose to suspend gambling for a specified period.
- Set a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
A request to reduce a deposit limit or to freeze an account will be processed upon receipt. However, to increase a deposit limit a 7-day waiting period is required. It is important to note that our staff have no control over these limits, which means they can only be changed or removed by the player.
If in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling and failed?
- Am I betting more and more money to achieve the same level of excitement?
- Am I hiding from those close to me the fact that I gamble, or how much time and money I spend on it?
- Has gambling ever compromised or broken a relationship with a loved one?
If you answered Yes to most of these questions, it would be time to consider using our tools to limit yourself or to seek help, which is not a sign of weakness but rather a sign of strength and wisdom.
Our team is also available if you would like to talk to us about any gambling-related issues. We will listen without judgment and will do our best to provide all possible solutions and support. Do not hesitate to contact us via live chat or by email at [email protected].
